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Frequently Asked Questions
Straight answers to the questions North Texas piano owners ask us most.
Piano Repair FAQs
How often should a piano be tuned?
Twice a year suits most North Texas homes — once after the humid spring and once when heating season settles in. New pianos need three to four tunings in the first year, and heavily used studio or church instruments benefit from quarterly service.
My piano hasn't been tuned in ten years. Can it be saved?
Almost always, yes. It will likely need a pitch raise followed by a fine tuning, because bringing the strings back up to tension shifts everything again. We tell you up front whether that is one visit or two.
Do you work on pianos in homes, or do they have to come to your shop?
Tuning, regulation, voicing, key repair, pedal work and most string replacement are done in your home. Restringing, pinblock work, soundboard repair and refinishing come to the Grand Prairie workshop.
How long does an appointment take?
A standard tuning runs 60 to 90 minutes. Add a pitch raise and it is closer to two hours. Regulation and voicing are half-day jobs, and we tell you the window when booking.
Is a quote free?
Yes. Phone and email advice costs nothing. On-site diagnostic inspections for restoration and pre-purchase evaluations are quoted separately because they take real bench time.
Do you charge extra for travel?
Not within our ten core cities. Beyond that we will tell you honestly whether the trip adds anything before you commit.
Can you tell me what my piano is worth?
We provide condition-based valuations for insurance, estate and sale purposes. Brand and age matter far less than pinblock, soundboard and action condition.
What payment methods do you accept?
Cash, check, and major credit and debit cards. Restoration work is billed in stages against an agreed written schedule.
Do you service player pianos?
Yes — both vintage pneumatic systems needing releathering and modern electronic player systems requiring solenoid or control board service.
Will tuning fix my sticking keys?
No. Tuning adjusts string tension; sticking keys are a mechanical issue in the action, usually swollen bushings or a misaligned part. Both can be handled in the same visit.
Should I buy a humidity control system?
In this climate, usually yes. If your tunings drift noticeably within a few months or you see seasonal sticking keys, an in-piano system pays for itself quickly.
How far in advance should I book?
Three to five business days is typical. For recitals, services and events, two weeks gives us the best chance of hitting your preferred date.
Ready to get your piano playing right again?
Call our Grand Prairie workshop for honest advice, transparent pricing and an appointment that fits your schedule.